Mark McDermott is Vice President and Chief Information Officer of APAC. His strong leadership and outstanding track record ensures that we maintain and enhance our portfolio as a technology and applications solutions leader. APAC's Information Technology organization provides our clients with expertise and solutions in CRM platforms, integration capabilities, data analytics, channel strategies and agent performance management. Mr. McDermott leads APAC's technology organization by driving delivery efficiency, meeting customer needs and expanding our service capabilities through the application of new technology. He has made significant contributions to our application development solutions, driving industry-specific innovation to our e.PAC product and deployment as a hosted ASP/ xSP application. Mr. McDermott brings 20 years of technology and customer contact management experience and over 8 years of direct experience at APAC. In 2001, Mark established APAC's Solutions Consulting team, developing a new consultative approach for how we position and sell our traditional services in the marketplace. He has an extensive background in driving call center and CRM strategies such as outsourcing, consolidation, facility management and technology. Prior to APAC, Mr. McDermott directed a number of strategic functions including technology, call centers, and mergers & acquisition efforts over an 11 year span at Waste Management Incorporated in Oakbrook, Illinois.